Terms and Conditions
Last updated: October 2025
Please read the following carefully before booking an appointment with The Poodle Standard. By making a booking, you acknowledge that you have read and agree to these terms and conditions.
About Us
The Poodle Standard is a professional dog grooming service based in Harrogate, North Yorkshire, run by Hollie – an experienced groomer passionate about providing kind, one-to-one care for every dog.
Appointments & Pricing
All appointments are priced based on the size, coat condition, and temperament of your dog.
Prices quoted are for dogs whose coats are in good condition and free from matting, fleas, or ticks. Additional charges may apply if extra time, care, or specialist treatments are required.
We are one-to-one groomers and always prioritise your dog’s comfort and safety. You may find your dog has a better time if they have had a walk and a bathroom break before arrival.
Puppies
We recommend that puppies first visit after their final vaccinations, usually around 12 weeks old.
Puppy grooms are designed to help them become familiar with the grooming environment and process. We class dogs as puppies up to 7 months old.
Health & Welfare
Your dog’s safety and wellbeing are always our top priority, and we are pet first aid trained. Please inform us of any medical issues, allergies, or behavioural concerns when booking or arriving for your appointment.
If your pet becomes distressed or unwell during grooming, we will stop immediately and contact you. In emergencies, if we cannot reach you, we will seek veterinary assistance.
If a health issue arises due to a pre-existing condition or matting, The Poodle Standard cannot be held liable.
Parasites
If fleas or ticks are found during grooming, treatment will stop immediately, and an additional cleaning fee will apply to sanitise the workspace. You may be asked to treat your dog before rebooking.
Matting Policy
We understand matting can happen and no owner intends for it. However, severe matting is painful and dangerous to remove.
We will always put your dog’s welfare first and will not de-mat if it causes discomfort.
If necessary, we will recommend a full clip-off (“start over” groom). Please be aware this may reveal irritation or sores beneath the mats, for which we cannot be held responsible.
Additional charges may apply for de-matting (£10 per 15 minutes). In accordance with the Animal Welfare Act 2006, we will not spend more than 15 minutes removing mats from any dog in a single session.
Aggressive or Anxious Dogs
We reserve the right to refuse or stop grooming any dog that poses a risk to itself or to us.
If a dog attempts to bite or becomes aggressive, we may use a muzzle or other safety measures. If grooming cannot safely continue, you will be charged for the work completed up to that point.
Photos
We love to share photos of our happy clients!
We may take pictures of your dog for our website and social media. If you’d prefer us not to, please tell us before the appointment.
Cancellations & Deposits
- Please give 24 hours’ notice to cancel or reschedule.
- Cancellations or no-shows within 24 hours will not have deposits returned, and will be required to pay a 50% non-refundable deposit on subsequent bookings.
- Deposits refunded due to cancellation may be subject to a £3 booking fee (dependant on payment method).
Late Arrivals & Collections
If you are more than 15 minutes late, we may not be able to complete the groom as planned, and additional charges may apply.
If you are late collecting your dog, please let us know.
After 30 minutes, a £10 per half hour fee applies for supervision.
Liability
While every care is taken, grooming is carried out at the owner’s risk.
The Poodle Standard cannot be held responsible for any allergic reactions, pre-existing conditions, or unexpected outcomes from grooming, especially on neglected or matted coats.
Hygiene
All tools, surfaces, and towels are sanitised between each groom.
Your dog’s health and safety remain our number one priority throughout their visit.
Booking Agreement
By booking an appointment, you agree to all the above terms and conditions.
If you have any questions or concerns, please don’t hesitate to speak with Hollie before or after your dog’s groom.
Privacy Policy
Last updated: October 2025
The Poodle Standard is committed to protecting your privacy.
This policy explains how we collect, use, and store your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
The Poodle Standard
Harrogate, North Yorkshire, United Kingdom
Email: grooming@thepoodlestandard.co.uk
Phone: [add your business number]
Data Controller: Hollie Shaw
Information We Collect
We may collect the following details when you contact us, book an appointment, or use our website:
- Your name, phone number, and email address
- Your dog’s name, breed, age, and health information relevant to grooming
- Payment details (processed securely via our booking/payment provider)
- Photos (only with your consent)
How We Use Your Data
We use your information to:
- Manage your appointments and provide grooming services
- Contact you about your booking or follow-up care
- Send updates or offers (only if you’ve opted in)
- Comply with legal and insurance obligations
We do not sell or share your information with third parties for marketing purposes.
How We Store Your Information
Your information is stored securely and only for as long as necessary to provide services or meet legal requirements.
Digital records are password-protected, and paper records (if any) are stored safely.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications at any time
- Complain to the ICO (Information Commissioner’s Office) if you believe your data is being mishandled
For any data-related requests, contact Hollie at grooming@thepoodlestandard.co.uk
Cookies & Website Use
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings if you prefer.
Analytics tools (e.g. Google Analytics) may collect anonymous data to help us understand how visitors use our site.
Updates to This Policy
We may occasionally update this policy to reflect business or legal changes. The latest version will always be available on our website.